Urgent (Sev1) - Consider this as business critical. Complete loss of service or a significant feature that is completely unavailable. High (Sev2) - Degradation of services. Customer-facing impacts include intermittent issues and reduced quality of service. Normal (Sev3) - General Support. Includes product questions and development issues. Incidents that can be resolved in a reasonable timeline.
Describe which feature of the platform you raising a request for.
Please describe the error that you are facing, in detail.